Customer Service Information <br> Ordering, Shipping, Return Policies and Contacts.

Contact illuna-fashion.com
Online Catalog: The illuna-Fashion.com online store is open 24 hrs a day, 7 days a week at http://www.illuna-Fashion.com. Please place your orders online using the secure shopping cart. Online shopping is convenient and accurate and facilitates speedy delivery of your order. We ship across the U.S and have 1000's of customers in all 50 states.
Customer Service: store1\@illuna.com Email is preferred for fastest response, usually within 48 hours. Please refer to your order number or product.
Order Line: (415) 673-5200
Mailing Address: Illuna-Fashion.com, 2269 Chestnut St #383, San Francisco California 94123
Company Info: About Us
Ordering Information
Payment Methods: illuna-fashion.com accepts Visa, MasterCard, American Express. All purchases are in U.S. Dollars.
Payment Submission: When you shop at illuna-fashion.com, your credit card information is safe, secure, and encrypted.
The shopping cart requires the following information:
Your name as it appears on the card
Billing address
Credit card number
Credit card expiration date
If you get an error message after submitting your credit card information, please double check to make sure that you entered the above information correctly. If you still experience problems, call your card issuing bank for details.
Shipping Options: ALWAYS refer to Ship Schedule posted at the bottom of each product page for latest shipping options. For security purposes, signature upon delivery is required for orders over $100; no exceptions.
Shipdate Schedule: IMPORTANT: ALWAYS refer to Ship Schedule. If we are unable to meet your Wear Date based on the Ship Schedule, your order will be cancelled and you will not be charged.
Tax Info: Sales tax is applicable to orders from residents of the state of California only.
Store Policies
Domestic Orders: illuna-fashion.com accepts orders from residents of the fifty (50) United States only.
Return Policy: illuna-fashion.com accepts returns as follows:
  • Returns must be postmarked within seven (7) days of receipt. Items returned after this date are non-refundable.
  • Returns must be accompanied by original packaging material, including Return Authorization Number, uncut tags, paperwork, and accessories. Items must unworn, unsoiled, undamaged and unaltered with original hanging straps, tags still attached and uncut, hangers, and protective covering where applicable. Items washed, dry cleaned, or otherwise handled are not refundable. Items returned in unacceptable physical condition are not refundable. Please treat the returned item with the same care in which you received it. 
  • There is a restocking fee of $30 for items priced up to $299.99.
  • There is a restocking fee of $60 for items priced at or over $300.00.
  • Customer is responsible for all shipping charges incurred for delivery and returns, including rush shipping.
  • Customer is responsible for insuring the return against damage or loss.
  • Refunds take up to 30 days to process once the items are received by our returns department.
  • Clearance items are FINAL SALE and not returnable or exchangeable.
Clearance Policy: Clearance items are drastically marked down due to low stock and to get new styles into the catalog. Therefore, all clearance sales are final - clearance items are not returnable or exchangeable. Please order clearance items one size larger than needed so you can alter for proper fit.
Exchange Policy: Exchanges are accepted for a different size in same style and color, no exceptions. You must place your new order to qualify for an exchange on your previous order. illuna-fashion.com accepts exchanges as follows:
  • Exchanges must be clearly marked as such and postmarked within seven (7) days of receipt.
  • Exchanges must be accompanied by original packaging material, including Return Authorization Number, uncut tags, paperwork, and accessories. Items must unworn, unsoiled, undamaged and unaltered with original hanging straps, tags still attached and uncut, hangers, and protective covering where applicable. Items washed, dry cleaned, or otherwise handled are not refundable. Items returned in unacceptable physical condition are not refundable. Please treat the returned item with the same care in which you received it.
  • The restocking fee is waived only if you re-order the same style and color in a different size and return the first item. Otherwise, the item is treated as a return and subject to standard return restocking fees.
  • Customer is responsible for all shipping charges incurred for delivery and exchanges, including rush shipping.
  • Customer is responsible for insuring the exchange against damage or loss.
  • Refunds take up to 30 days to process once the items are received by our returns department.
  • Clearance items are FINAL SALE and not returnable or exchangeable.
Delivery Address Changes: Customer is responsible for all fees associated with shipping delivery address changes after the item has shipped. The carrier will charge us the change fee and we will charge your credit card in turn. Please make sure your shipping address is correct when you place your order.
Safe & Secure Online Ordering: Our Secure Servers are hosted with Yahoo! Shopping, with secure socket layer (SSL) software that is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Remember, when you shop at illuna-fashion.com, your credit card information is safe, secure, and encrypted.
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