2010
WINTER SPRING FORMAL DRESSESGreat savings and low shipping
rates now. Destination
Bridal Dresses, Elegant Prom Homecoming Gowns,
Grecian styles, Evening Cocktail dresses.
Illuna Fashion ships
beautiful evening dresses to 1000s of satisfied customers across 50 U.S. states.
Customer testimonials: "We are going on a cruise and now I have dresses for every
evening - thanks to Illuna!" "thank you for the prompt service... the dress
is very pretty" WE SHOP THE BEST - MANY GOWNS IN-STOCK!
*Schedule
may change without notice, typically 1 week in
advance. Plan 2 weeks ahead of events.
Please order ahead for holiday shipments including
Christmas and New Years Party Events.
ORDERS
MUST BE PLACED BY 2:00 PM PST (U.S. Pacific) 1 DAY BEFORE
SHIPDATE
SHIPPING
OPTIONS (shipping from San Francisco, CA)
UPS Ground California (U.S. addresses in California only)
14 days: $8
UPS Select California (U.S. addresses in California only)
4 - 6 days: $16
UPS 2nd Day Air California (U.S. addresses in California
only) 2 days: $22
UPS Ground Western States (U.S. addresses in WA,OR,NV,AZ,ID,UT,MT,NM,CO
states) 14 days: $12
UPS Select Western States (U.S. addresses in WA,OR,NV,AZ,ID,UT,MT,NM,CO
states) 4 - 6 days: $16
UPS 2nd Day Air Western States (U.S. addresses in WA,OR,NV,AZ,ID,UT,MT,NM,CO
states) 2 days: $22
UPS Ground Non-Western States (U.S. addresses in other
continental states) 14 days: $12
UPS Select Non-Western States (U.S. addresses in in continental
states) 4 - 6 days: $22
UPS 2nd Day Air Non-Western States (U.S. addresses in
in other states) 2 days: $26
***********************************
FedEx Overnight (U.S. addresses excluding AK,HI): must
request**
P.O. BOXES ONLY: Postal Priority (excl. APO/FPO) 8-10
days: $18
APO/FPO ONLY: Postal Priority 14-21 days: $15
Hawaii ONLY: FedEx-Air-to-Hawaii 4-7 days: est. $35/less**
Alaska ONLY: FedEx-Air-to-Alaska 5-14 days: est. $35/less**
PLEASE
NOTE: Final shipping charge determined by correct shipping
option for ShipTo Address. Incorrect shipping for customer
ShipTo Address will be corrected on order.
*Not
all shipping options are available for all products; e.g.
oversize items may require special shipping options. Customer
will be contacted when shipping options require changes.
**Estimated charges - FedEx charges direct
• ALWAYS
refer to Ship Schedule below. If your order cannot be processed in
time for your Wear Date based on the Ship Schedule, your order will
be cancelled and you will not be charged.
TIPS FOR SHOPPING • Always refer to your Order Number or the
Product Code when contacting customer service.
• Many items are available in limited sizes and/or colors. You
can check for availability by choosing your size and color options
and then clicking on the Order Button. The Shopping Cart will show
you a message in RED at the top
of the page if the option is not available.
• Compare colors of product images to get a better feel for the
color of an item; for example, Coral and Coral-Pink are different
colors and you can see the difference by comparing two products.
•
ALWAYS
refer to Ship Schedule below. If your order cannot be processed in
time for your Wear Date based on the Ship Schedule, your order will
be cancelled and you will not be charged.
SECTION 2
SHIP SCHEDULE
AND SHIPPING
The
Ship Schedule means your order will ship out from our warehouse on
the next ship schedule date for that item. Add your shipping time
to that date to determine when you can expected delivery. Most shipments
are insured and require signature so someone should be available to
receive it.
PLEASE NOTE
THE CURRENT SHIP SCHEDULE:
SPRING
2010 March-April
Mar
25- Thu
Mar
30- Tue
Apr
1 - Thu
Apr
6- Tue
Apr
8- Thu
Apr
13- Tue
Apr
15 - Thu
Apr
20- Tue
Apr
22- Thu
Apr
27- Tue
Apr
29- Thu
*Schedule
may change without notice, typically 1 week
in advance. Plan 2 weeks ahead of events.
Please order ahead for holiday shipments
including Christmas and New Years Party
Events.
ORDERS
MUST BE PLACED BY 2:00 PM PST (U.S. Pacific) 1 DAY
BEFORE SHIPDATE
SHIPPING
OPTIONS (shipping from San Francisco, CA)
UPS Ground California (U.S. addresses in California
only) 14 days: $8
UPS Select California (U.S. addresses in California
only) 4 - 6 days: $16
UPS 2nd Day Air California (U.S. addresses in California
only) 2 days: $22
UPS Ground Western States (U.S. addresses in WA,OR,NV,AZ,ID,UT,MT,NM,CO
states) 14 days: $12
UPS Select Western States (U.S. addresses in WA,OR,NV,AZ,ID,UT,MT,NM,CO
states) 4 - 6 days: $16
UPS 2nd Day Air Western States (U.S. addresses in
WA,OR,NV,AZ,ID,UT,MT,NM,CO states) 2 days: $22
UPS Ground Non-Western States (U.S. addresses in
other continental states) 14 days: $12
UPS Select Non-Western States (U.S. addresses in
in continental states) 4 - 6 days: $22
UPS 2nd Day Air Non-Western States (U.S. addresses
in in other states) 2 days: $26
***********************************
FedEx Overnight (U.S. addresses excluding AK,HI):
must request**
P.O. BOXES ONLY: Postal Priority (excl. APO/FPO)
8-10 days: $18
APO/FPO ONLY: Postal Priority 14-21 days: $15
Hawaii ONLY: FedEx-Air-to-Hawaii 4-7 days: est.
$35/less**
Alaska ONLY: FedEx-Air-to-Alaska 5-14 days: est.
$35/less**
PLEASE
NOTE: Final shipping charge determined by correct
shipping option for ShipTo Address. Incorrect shipping
for customer ShipTo Address will be corrected on
order.
*Not
all shipping options are available for all products;
e.g. oversize items may require special shipping
options. Customer will be contacted when shipping
options require changes. **Estimated charges - FedEx
charges direct
---- PLEASE
PRINT OUT THIS PAGE AND REVIEW IT ----
All
of the information you need regarding ordering from the catalog is available
on this page.
SECTION 3
ORDERING FAQ
AND RETURNS POLICY
CUSTOMER SERVICE
• CLICK
HERE to visit the Customer Service Page for questions about Ordering,
Shipping, Return Policies and Contacts. Customer Service Telephone
(415) 673-5200.
• PLEASE REVIEW THE RETURN POLICIES on the Customer
Service Page before ordering returnable items. Clearance Items
are not returnable or exchangeable. All products are new and quality
assured from designer by our staff before shipping. Clearance Items
are new and are deeply discounted for seasonal catalog changes. IMPORTANT
NOTES FOR RETURNS - Return
Policy - Items must be returned within 14 days of the date you
receive it.
- Refunds take up to 30 days to process once we receive the
item.
- Re-stocking Fee applies to Returns; waived for Exchanges.
- Clearance Items are FINAL SALE, NOT returnable or exchangeable.
FAQ
- COMMON CUSTOMER QUESTIONS Fastest order and delivery process? (1) IMPORTANT! Always refer to Ship Schedule
above for the earliest date when your order will be shipped. We
do not ship on dates other than the ship dates listed. (2) BIG
HELP! - Use a credit card with the same Bill-To and Ship-To address
and be sure the Bill-To information is correct for the cardholder.
(3) Be sure credit card has enough credit available to cover purchase
amount. In most cases, if your credit card is declined, then your
order will be cancelled and you will need to submit a new order.
Are returns and exchanges allowed? Yes, we accept returns and exchanges! We are one
of the few formal dress merchants who do. We accept returns in
new condition with all tags and paperwork. Items must be returned
with proper Return Authorization Number within two weeks of the time
you receive it for proper credit (RA# is included in the package;
if unsure, use the Order#.) There is a nominal re-stocking fee for
returns and we waive the fee for exchanges*. Please carefully review
the *Returns
Policy Page.
Your clearance items are great - are clearance items returnable or
exchangeable? "Clearance Items are NOT returnable or exchangeable.
Always order one size up to avoid fit issues." No. Clearance items are drastically marked down
due to low stock and to get new styles into the catalog. Therefore,
all clearance sales are final - clearance items are not returnable
or exchangeable. Please order clearance items one size larger than
needed so you can alter. What if I return a clearance item by mistake? What
happens?
We will repackage the item(s) and return the item(s) to you by UPS
Ground Shipping. You will be charged a minimal shipping charge (1/2
of our normal Ground rate). We will honor replacements in the same
item/color/size/options. We do not accept returns on Clearance Items.
What if I ordered a clearance item and it was damaged
when I received it?
See "damaged/defective items" question below. All orders
are treated the same. Why was my order cancelled and what happens next? Your order may be cancelled for a number of reasons:
(a) your credit card was declined; (b) your billing information for
the credit card did not authorize properly (for example, incorrect
zipcode or phone number); (c) your credit card type is not accepted
or the credit card is not from the United States; (d) the item ordered
was not available at ship time (for example, the stock for the item
was damaged); (e) your Wear Date as input was too soon for the order
to be fulfilled in time; (f) you attempted to make changes to the
order by phone and the resulting changes could not be fulfilled; etc.
You are not charged when your order is cancelled. Here are some examples:
- "Credit Card Declined" - this may occur because of insufficient
funds, incorrect expiration date, or incorrect billing street address,
zipcode or phone number. Call your credit card issuing bank’s phone
number located on the back of your credit card to verify the nature
of the decline. The billing address must match the address listed
on your monthly credit card bill statements.
- "Can not meet Wear Date Due" - there is a conflict between
the posted Ship Date schedule and your requested Wear Date, we may
determine that the order may not be delivered in time. Please check
our Customer Service Page for next Ship Date - this info is also available
on all product pages. The Ship Date is the next date in which we ship
out.
- "Item not available/damaged" - We were unable to fulfill
your order due to inventory change or inventory damage. If this happens,
we will attempt to locate another item to fulfill the order as soon
as possible, or cancel the order.
- "Shipping method not valid for your address" - Your order
was cancelled because you chose an incorrect shipping method to your
location, e.g. UPS Ground service to a Hawaii address, or FedEx Hawaii
service to a Detroit, Michigan address.
- "Transaction not allowed" - We reserve the right to refuse
certain orders such as international credit card orders or high risk
orders based on credit card processing policies. Typically this applies
to credit cards where the billing address is outside the United States.
We
are unable to reinstate cancelled orders. You may attempt to place
a new order with updated payment information.
When will I know if my order is cancelled?
We normally process your order (and charge your account) during the
shipdate cycle (just before on on the shipdate). What happens if a delivery is refused or Returned
to Sender?
We will treat the return as if it were a normal return process. Items
that are returnable will be accessed the normal re-stocking fee, and
clearance items will be returned to the customer as described above.
Is your store secure?
Yes, our store is a Yahoo store. It supports industry-standard 128-bit
SSL encryption. This means you can shop securely knowing your private
information and credit card information is encrypted and protected
from outside access. Your privacy is important to us. Availability? Each product page has availability information.
"Ready-to-ship" means it can ship on the next ship date
for that item (refer to the Ship Schedule above) if your color
and size are in stock. Some items may ship on a subsequent ShipDate.
Click on the ORDER BUTTON to see if your selection is in stock. I am having problems ordering - click on order button
shows "not available"? (“Note:
requested quantity not available for some items at this time”)
The shopping cart works properly. Some items may be currently out
of stock in limited sizes/colors. Click on the order button for the
product to make sure. If the RED MESSAGE above appears at the top
of the cart page, the item is currently out of stock in that size/color.
You can not order out of stock items, either online or by phone. There is no order button - what should I do?
No order button means the item is NOT AVAILABLE.
If you do not see an order button on a specific product you can not
order the product at this time. The product is either out of stock
or discontinued. Look down the page at the "Arrivals and Restocks"
section to see if there is more information. I made a mistake while ordering (e.g. wrong zipcode)
- what should I do?
Send an email to store1@illuna.com with your order number in the subject
line, or simply reply to your order confirmation email. In the body
of the email, restate your order number, full name, and the nature
of the error, along with the corrected information. You must reply
before 12:00 noon the day before the next scheduled Ship Date or the
order may ship out with your original error. Best way to get info on sizing, length, fabric,
other options before ordering?
Always read the entire product page for an item. All of the information
available is posted on the website for that product. Some items may
have limited information from the manufacturer or designer. We make
every effort to provide all of the required information on the website.
Typically the phone representative will not have more information
than what is posted. If you still need help, send request email to
store1\@illuna.com with
detailed information request. When will the item be back in stock? We restock on a biweekly basis (every two weeks.)
If your color and size is not available via the ORDER BUTTON, check
back within the next two weeks. Final Clearance Items are not restocked. Special Orders? We do not take "back orders" or "special
orders." Special orders lead to frustration for customers since
they are unsure of delivery and satisfaction. If you would like to
purchase an item not found in our online catalog, please contact us
with the request. What happens when there is a shipping error? The order is corrected and fulfilled correctly.
We provide a small shipping credit to cover cost of returning incorrect
shipments. What happens when my item/shipment is damaged/defective? "Don't panic - we handle shipment problems
promptly once we know about the issue."
If the item is defective, the order is replaced and fulfilled correctly.
We provide a small shipping credit to cover the cost of returning
the item. Damaged shipments (e.g. crushed boxes that damage the contents)
should be reported to the shipping carrier immediately as they are
insured and there should be a record of the shipment before proceeding
with replacement. Please follow these steps: (1) Call Customer Service
(415) 673-5200 within 48 hours of delivery and provide your order
number, full name, phone number, and description of problem. (2) Send
the item back to us promptly with complete paperwork including order
number and description of error. Mailing address: Returns Dept., illuna
Fashions, 2269 Chestnut St, #383, San Francisco CA 94123. We will
cover return shipping cost up to $10.00. (3) Once we receive the item
and verify the error, we will reimburse your return shipping in the
form of a $10 credit to your credit card and issue the replacement
item at no additional shipping cost. The replacement item will ship
out on the next scheduled Ship Date after we process the returned
item. Please check our Customer Service Page for next Ship Date: http://www.illuna-fashion.com/illuna-customer-service.html.
EXCEPTION: Wear Date is less than 1 week - Call (415)
673-5200 promptly with your order number,
full name, phone number, and description of error. A representative
will contact you with replacement information. Where are you located? Our main showroom is located in San Francisco.
We ship across the U.S and have 1000's of customers in all 50 states. Can I pay by check or money order?
We do not accept payment by check or money order at this time. American
Express, VISA, and Mastercard credit cards are accepted. Do you provide overnight shipping? "All orders are shipped on Ship Dates only
- overnight shipping does not change the date we ship."
Overnight shipping is not an option during ordering. We offer FedEx
overnight shipping under the following restrictions:
- Shipments are processed on scheduled ShipDates only. We do not offer
real-time same day shipping.
- FedEx overnight is available to the continental U.S. only for an
estimated
$45 or less (typically $30.00-38.00).
- FedEx overnight shipping must be approved by the customer - we often
send an email to verify approval.
To request FedEx overnight: 1) Place your order online and choose
a standard UPS shipping method. 2) In the customer comments section
of the shopping card, request an upgrade to FedEx overnight shipping.
3) A representative will review your order and contact you via email.
4) RESPOND TO THE EMAIL WITH YOUR APPROVAL OF FEDEX OVERNIGHT FEE.
5) If you approve by email, the shipping method will be changed to
FedEx overnight. Always check our Customer Service Page for next Ship
Date: http://www.illuna-fashion.com/illuna-customer-service.html I returned an item but I don't see the refund on
my credit card yet.
A refund is credited back to your credit card within 30 days of our
Returns Dept receiving the item. Before you call us to verify a refund,
please call your credit card issuing bank’s phone number, located
on the back of your card or on your monthly bill statement. You can
easily check with them to see if a refund has posted to your account.
Refunds are posted under the name “illuna.”
---- PLEASE
PRINT OUT THIS PAGE AND REVIEW IT ----
All
of the information you need regarding ordering from the catalog is available
on this page.
Customers
write:"The
dress arrived fast and was so sweet! This
is my second purchase, consistently professional and easy to do business
with. ...really cares about their customers"
~ Mobile, AL. "The
dress is elegant, packaged beautifully, and arrived per my requested
date. Although I have to make some minor modifications to the dress,
with a local seamstress for an exact fit, the size guidelines were
on target. I am very pleased to have come across this website, and
have bookmarked it in my favorites folder. I highly recommend this
merchant. Thank you!" ~ Myrtle Beach, SC. "Happy
to have found this site. Would I shop here again? ABSOLUTELY!!'
~ Kennewick, WA (see Testimonials)
